Shipping / Return Policy, Missing / Damaged Orders
Shipping / Return Policy
FREE SHIPPING ON ALL ORDERS $100.00 and up!
All orders above $100.00 qualify for Free Shipping. Most orders are shipped within 24-72 hours of purchase Monday - Friday. Orders made on Friday or the weekend will be shipped on the following Monday as post offices are closed. Typical ship time is between 10-14 business days. Please understand that fulfillment time and delivery dates and times cannot be guaranteed due to unforeseen circumstances including but not limited to weather, busy holidays, natural disasters, etc.
***We do not offer Priority Shipping.
***We are not the post office or affiliated with Canada Post, it is not our responsibility to contact your local post office to resolve issues or to reschedule delivery/make requests, tracking down packages, etc.
*** If your order is returned back to us due to the customer putting the incorrect address, the customer would pay for the reshipment cost.
Once your order has been packed and the shipping label printed, you will get an email from us with the tracking number. Please note that it can take up to 72 hours for the tracking number to activate. All orders are packed and shipped in discreet plain boxes. There are no discernible markings/logos/words to identify the contents of your package.
***Risk-Free Shipping Policy means we will replace any unused item that is damaged during shipping if you report it within 24 hours of the delivery date/time. This is not applicable for lost or stolen packages, please see the bottom of the page regarding lost/stolen packages.
***For International customers, please allow an additional 6-12 business days for your package to arrive. Custom clearance and your location will affect delivery time.
If shipping to your country is not available, it means we have not shipped there before. Please contact us at: Bestbongztoronto@gmail.com to request shipping to your country and we will see if we can accommodate. Not all countries will be added due to policy.
International Shipping Customs & Responsibility
It is the customer's responsibility to know the import laws regarding tobacco pipes/vaporizers/smoking accessories for their countries and the customer takes the risk and responsibility of custom seizure/destroyed items. If your package is seized and/or destroyed by customs, we will not attempt re-delivery of a replacement and no refunds will be issued.
We are not liable for damaged items outside of shipping if you broke your item from an accident or for whatever reason besides shipping damage. We are not liable to send you a replacement or refund.
Please DO NOT use the damaged/defective item(s) or attempt to fix them! As the item may need to be returned back to us, any use or attempt to fix will forfeit a replacement.
Call or e-mail us within 48 hours of product delivery. Damages notified beyond 48 hours will be assumed the item was broken while in your possession.
Take photos of all packaging and materials, preferably 3-4 high-resolution pictures of the damaged item(s) and send them to us via e-mail at Bestbongztoronto@gmail.com
If required, we will send you a return shipping label (for non-glass products).
Repackage the item in the box it arrived in, and send it back to:
820 Wilson Ave Toronto Ontario M3K1E5 Canada
You will then receive a brand new replacement.
RECEIVING WRONG ITEMS:
DO NOT use the item(s). Please call or email us at: Bestbongztoronto@gmail.com within 48 hours. We will either send you a shipping label to return the item or let you keep it and we will send you the correct item. Either way, you will get what you ordered.
STOLEN OR LOST PACKAGES:
Best Bongz is not responsible for packages that are stolen or lost when Canada Post decides to leave a package unattended at your door/mailbox if you are not home to take delivery. If it is stolen or lost it is not our responsibility to recover or replace the item. It is the buyer's responsibility to track your item(s) using the tracking # we provide to anticipate delivery. If you are unable to be home to take delivery, please notify your local Canada Post office ahead of time so they can hold your package at your local post office for pick up.