Shipping, Delivery, Returns and Order Issues Policy

Last updated: August 26, 2026

Shipping Destinations

BestBongz.ca currently ships exclusively within Canada.

We do not currently ship to the United States or other international destinations.

Free Shipping

Qualifying Canadian orders with a merchandise subtotal of CA$100 or more receive free standard shipping.

The qualifying subtotal is calculated after discounts and before taxes. Certain oversized or unusually heavy orders may require additional shipping arrangements. If additional charges are necessary, we will contact you before shipping the order.

Remote-Area Shipping Surcharge

A CA$15 remote-area shipping surcharge applies to orders under CA$100 delivered to postal codes beginning with one of the prefixes listed below.

The surcharge does not apply to qualifying orders of CA$100 or more that receive free shipping.

Affected postal-code prefixes

• Newfoundland and Labrador: A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P

• Quebec: G0G, J0M

• Ontario: P0L, P0T, P0V

• Manitoba: R0B

• Saskatchewan: S0C, S0E, S0H, S0J, S0K, S0L, S0M, S0P

• Alberta: T0H, T0J, T0K, T0P, T0V

• British Columbia: V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0T, V0V, V0W

• Northwest Territories: X0E, X0G

• Nunavut: X0A, X0B, X0C

• Yukon: Y0A, Y0B

If your postal code begins with one of these prefixes and your order is under CA$100, please select Remote Canada Shipping at checkout.

If the correct shipping option is not selected, the order may be placed on hold while we contact you to collect the outstanding CA$15 shipping balance. The order will be processed after the balance has been paid.

Processing Times

Most orders are prepared for shipment within 24–72 business hours, Monday through Friday.

Orders placed on weekends or statutory holidays will begin processing on the next business day.

Processing times may be longer during major sales, holidays, severe weather, carrier disruptions, or other unusually busy periods. If a significant delay affects your order, we will make reasonable efforts to notify you.

Delivery Estimates

Standard Canadian deliveries typically arrive within approximately 10–14 business days after dispatch.

Delivery times are estimates and are not guaranteed. The destination, remote-area access, weather, holidays, carrier volume, service interruptions, and other circumstances outside our control may affect delivery.

BestBongz.ca does not currently offer priority or expedited shipping.

Tracking Information

When your order has been packed and its shipping label has been created, you will receive a shipping confirmation email containing the tracking number.

A shipping confirmation means that the label has been created. It does not necessarily mean that the carrier has already collected or scanned the package.

Tracking information may take up to 72 hours to display its first carrier update.

Please monitor the tracking information and contact us if your package remains without movement beyond the carrier’s expected delivery period. When required, BestBongz.ca will assist with opening an available carrier inquiry.

Discreet Packaging

Orders are shipped in plain, discreet packaging. The outside of the package does not contain product descriptions or other obvious markings identifying its contents.

The shipping label will still contain the sender and recipient information required by the carrier.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or a shipping label has been created.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, the customer will be responsible for the actual cost of reshipping the order.

Original shipping charges and Route Package Protection fees that have already taken effect are generally non-refundable, except where required by applicable law.

 

Route does not cover incorrect products, missing items caused during fulfillment, manufacturing defects, customer-provided address errors, or damage that occurs after delivery. Please contact BestBongz.ca directly regarding those issues.

Purchasing Route Package Protection does not replace the requirement to inspect your order promptly after delivery.

Damaged or Defective Items

Please inspect your order promptly upon delivery.

If an item arrives damaged or defective, contact us within 48 hours of the recorded delivery time at:

bestbongztoronto@gmail.com

Please include:

• Your full name

• Your order number

• A description of the problem

• Three or four clear, high-resolution photographs of the item

• Photographs of the shipping box, internal packaging and shipping label

• A short video when the defect cannot be demonstrated clearly in photographs

Do not use, wash, fill with water, repair, modify or discard the item or its packaging before receiving instructions from us. Using or attempting to repair an item may prevent us from confirming that the damage occurred before or during delivery.

After reviewing the evidence, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, replacement component, store credit or refund.

We do not cover damage caused after delivery through accidents, misuse, improper handling, improper cleaning, unauthorized repairs, modifications or normal wear and tear.

Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact us within 48 hours of delivery at:

bestbongztoronto@gmail.com

Please include your order number and clear photographs showing:

• Everything received in the package

• The shipping box and label

• The packing materials

• The incorrect product, when applicable

Do not use an incorrect product. After reviewing the order, we may provide a prepaid return label or authorize you to keep the incorrect item. We will arrange an appropriate replacement or refund for a confirmed fulfillment error.

Lost, Delayed or Stolen Packages

If tracking has stopped updating, shows an unusual delay, or indicates delivery when the package cannot be located, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the property, mailbox, concierge desk, parcel locker and other secure delivery locations.

3. Ask other members of the household and nearby neighbours whether they accepted the package.

4. Contact the carrier or local post office when appropriate.

5. Contact BestBongz.ca with your order number and tracking information.

For Route-protected orders, qualifying lost or stolen-package claims must be submitted through Route within its applicable filing period.

For orders without Route protection, BestBongz.ca will make reasonable efforts to assist with any carrier investigation available to us. A replacement or refund will depend on the carrier investigation, the circumstances of the delivery, available evidence and applicable consumer law.

We cannot guarantee compensation for an unprotected package that the carrier confirms was correctly delivered, but we will review each reported issue reasonably rather than automatically dismissing it.

Returns and Change-of-Mind Purchases

Because these products are personal-use items, used products cannot be returned.

Unless otherwise required by applicable law, we do not accept returns solely because a customer changed their mind, ordered the wrong size or compatibility, or no longer wants the product.

Before ordering replacement parts or accessories, please verify all measurements, joint sizes, gender, compatibility and product specifications. Contact us before purchasing if you need assistance determining compatibility.

An unused product may be accepted for return only when BestBongz.ca approves the return in writing before it is sent back. Unauthorized returns may be refused.

If an optional return is approved:

• The product must be unused, unwashed and in its original condition.

• All original packaging, parts and accessories must be included.

• The customer is responsible for return-shipping costs.

• Original shipping charges are non-refundable.

• Any approved refund may be reduced by shipping charges, missing components, damaged packaging or loss in product value.

Do not send a return until you have received written authorization and return instructions.

Refunds and Payment Methods

Approved refunds are processed through the original payment method whenever possible.

Orders paid through Sezzle will be refunded through the Sezzle payment system, subject to Sezzle’s processing procedures. Approved refunds for direct-deposit orders will be arranged with the verified purchaser.

The payment method used does not remove any rights or remedies that apply under Canadian consumer-protection law.

Financial institutions and payment providers may require additional time to post an approved refund to the customer’s account.

Policy and Legal Rights

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable Canadian federal or provincial consumer-protection law.

BestBongz.ca may update this policy when shipping services, carrier costs, coverage programs or business operations change. The version displayed on the website when an order is placed will generally apply to that order, subject to applicable law.

Contact Us

For shipping, damage, missing-item or return inquiries, contact:

BestBongz.ca
Email: bestbongztoronto@gmail.com

Please include your order number in all order-related correspondence.